Disgusting customer service. Went in on a wednesday night and asked if it was £6 for an hour. We were told yes both times we asked. When it came to pay we were then told it was £10 for an hour by the same person, who oughtright lied that she told us it was £10 per hour. We were charged £10.40 (apparently we overran, even thogh the manager came over and gave us a five minute warning, then immediately turned the light off above the table which effectively meant we had to stop because we could no longer see the table). Disgusting customer service. You have to put a deposit down or put your credit card behind the bar before so they think this gives them the right to do whatever they want, and you are then intimidated into accepting the bully tactics. The bar is one of those places that smells of stale sick that was previously hidden by cigarette smoke before the ban came in.

I visited it last night to meet with an old friend and play pool and, after an hour's wait, got a table. After only 40 mins of playing, the manager came to our table with an extremely aggressive manner and shouted at us that we had used our hour and had to get off. It was only after we repeatedly insisted that we were only 40mins into our hour that the manager acknowledged that we were right, where previously he had claimed we "could look at the computer and see we'd been on 1hr if we liked". It seems that we had called his bluff on that.

Once this had been acknowledged, we were told that we had to get off anyway as it was booked and the extremely aggressive and confrontational manager - to the point of almost squaring up to us - almost seemed to suggest this was our fault.

We were eventually given what time we had spent on the table for free but this means nothing to us. If I had merely wanted to save the money, I would not have gone there and would not have got a taxi there. But I did, and that was to play pool.

I am therefore angry about a number of things. Firstly, the Shoreditch Elbow Rooms' manager's attitude is extremely confrontational to the point of almost carrying a suggestion of violence. Secondly, he tried to con us out of an hour's table time when it was, as he was forced to acknowledge, half this. And finally, if Elbow Room have bookings then it is clearly a simple task to accomodate these into other people's table use. If there had been a booking, then it was obvious that we would not have the hour, but we were told we would have then treated like dirt and kicked off the table after 40 mins. The manager's tone also suggested we were to blame for the cock-up.

I am really annoyed about our experience and will never set foot in an Elbow Rooms again.

Intimidating on the outside as the windows just show men in dark rooms playing pool as if they were extras in The Long Good Friday - but there's more to it than that. It's a great club with a good vibe, check it out.