Booked a birthday party for 15 with them last Saturday with a receipt clearly stated how many people it was for. Arrived to see only 6 seats there. Wasn't going to make a big fuss out of this, so asked nicely to the staff whether there's any chance we could have a few more seats for my guests to sit down.

Then I got this so-called manager stormed over me saying if I wasn't happy about the arrangement I should have cancelled it, blar blar. Seriously, been out in London for years and seen some bad attitude and services, but this is beyond the joke!!!

It wasn't at all about the seats, it was about some people who's serious lack of any basic manner and care for the customers and should never be allowed to work in the so-called service industry!!!

I booked my wife's 30th here. We booked for 15 covers which appeared on the receipt. When we arrived there was seating for 6 people. Not wishing to make a fuss, I didn't complain. After about 30 minutes a couple more of my mates turned up so I went to get a couple of chairs. A very aggressive lady came across telling me to put the chairs back. An argument then commenced where I pointed out that our receipt said 15 covers and she said that might be true but they always emailed to say that only 6 seats would be provided. After a couple of minutes I gave up with the woman and asked that she calm down and we'd handle the lack of seating. 10 minutes later, the woman returned with a guy claiming to be the manager. The guy said that I'd insulted his staff and that I should leave. I tried to reason with the fellow but he was adamant that I'd been rude and I'd have to leave. After we received a refund we went over the road and had a great time in the Italian restaurant opposite. Under no circumstances book a party there. I am truly shocked by the atitude of this venue.

I organised a surprise hen night on behalf of my best friend & found it extremely difficult finding a venue with an affordable private section to hire & a license for a stripper. Luckily on my search, my details was handed over to them and they kindly emailed me a list of things they were able to offer me and my group of friends. We contacted each other by email over the next few days, which they responded to promptly. I was very apprehensive about hiring out the area and our stripper through them as I read such bad reviews but I went ahead and chanced it. I rung them up to book the area and they sent me a confirmation email towards the end of the afternon. The lady who I spoke to on the phone admitted she was fairly new but gave my phone number over to her senior, who immediately phoned me the day after to run through what I'll be receiving on the day and to ask me which if the strippers I'd like to pick out- They sent me an email with pictures! They use a professional stripper from a company called Dream Boys. The organsier asked me various questions 1. What time would we like the 2 platters to be presented to us 2. What time would they like the stripper to come out. 3. She mentioned that the hen would recieve a free bottle of champagne and hen pack.

It was straight forward booking everything & they were really helpful although I felt they were quite vague about our seating arrangements. When my group got there (before 8) they were given a small table on the ground floor. But after a quick discussion with the manager they sent us to the V.I.P area below, without much hassle. The area was decorated by us. Due to it being a surprise I couldn't say much to the person at the door so I paid on behalf of the bride to be, but after the surprise I snuck upstairs and explained I was with the hen and the lady at the door refunded me back the £5. Great night to start off with, we could've stayed till the end but we left at 10 to go Studio Valbonne! Thank U Moons! :)

We organised a hen night here and after reading reviews I was really worried our night would turn in to a hott mess! But suprisingly everything ran smoothly. I booked our area in advance over the phone with one of the polite staff members, she took my details down and emailed me across the details of the night. I remember dealing with a newbie staff member but immediately spoke to some one senior the very next day. The booking process was straight forward and easy although they were very vague about where we'd be seated on our visit. When my party came in advance (before 8) I was told that they were seated at a small table area - which is not what I expected after paying the amount that I did, but after my friend had a brief discussion with the manager, we were given the V.I.P section downstairs. We received the 2 platters promised and the champayne for the bride to be. Our stripper came out at the time of the desired hour and danced for 2 songs. Being in the V.I.P section this allowed much more intimacy rather if we were situated upstairs. We did have a few of the staff looking on but we were in such an excited frenzy we didn't mind at all! Soon after we finished off the drinks, platters and had a breif chat with our stripper we proceeded to Studio Valbonne. Overall, I would say Strawberry Moons gave us a fabolous night!!! Thank You for a great memorable hen night evening!!!

I visited your club with 13 girls for my sisters hen party, and I have to say, the club have the rudest and most unhelpful staff I have ever come across! You didn't remember our party on the guestlist, nor did you provide the booth which we had booked! I asked to see the manager, a lady appeared, she was very rude and very unhelpful. We eventually found a table, ordered a round of drinks (expensive double G&ts) and the table was so unstable, every drink we had just ordered ended up on the floor. I asked to see the manager again, to ask them to replace the drinks, and they said they would, the bar person, then handed us one lemonade! Lemonade! I complained again, only to be told it was our fault the table was unstable! There was really no talking to the manager. The place is really very shabby. The drinks taste watered down and the music is beyond cheesy! The Monkeys I ask you! Awful awful awful! I and the party were thoroughly disapointed with everything about Strawberry Moons and will be advising everybody we know, not to waste their time or money visiting the place.

Had my hen do here on Saturday night, and it was brilliant. Music was a good mix of old and new, bar staff helpful and atmosphere good. There were a lot of other hen parties there as well, which may bother some people but it didnt me at all!! Used the stage quite a few times throughout the night, overall fab send off into married life!!!

I went to Strawberry moons bar on Saturdau for a hen night and was absolutley disgusted with how we were treated and how rude the staff were. We went there in the day to decorate the aera we had booked and paid for, when we walked in the staff were very rude and unhelpful but we ignored it and put it down to the fact that they were busy openign up. When we booked the area and got guest list we were told thats guest list would enable us to que jump (it also states this on there website) but we was told we would need to get there before 8pm so we did and was told by the bouncer at the door to join the que, we tried to explain we have pre booked etc but he completely ignored what we were saying and kept repaeatign get in the que! so we went and spoke to the manager who was just at rude and by which time is was 8:03pm so was told we awould all have to pay! eventually we got in and 20 girls together we did start to enjoy ourselves we even ignored the fact that our area was below the stage so each time someone got up to dance on the podium we were smothered by screaming women! and that still the bar staff were just rude and un friendly! but when the night was comign to an end and our paid for reserved area was over taken but a bunch of girls that were not the with us the bouncers took no notice and ended up chhuckign us out!!! i was literally thrown out myarm pulled up behind my back! i would call that assult! so all in al this club is horrific! the staff are very rude and i would never ever go there again! oh one more thing they can not check ID in there cause there seemed to be a lot of under 18 year olds!

We came to this bar to review the place for an large event. The bar staff were very rude, the drinks tasted watered down, and we're completely different depending on who you ordered it from. The manager seemed even worse, she had no customer service skills at all and came across dis-interested in assisting us with any queries we had. I could never hold any event at this place, or even come here in a personal capacity. We ended up going across the road to the Living Room and having a great time. Would suggest that this place needs a complete change for it to improve at all.